Who are we ?
You can consult our Legal Notices available on our website by clicking here.
Use of personal data collected
As part of browsing the website, sending forms or placing orders, personal data is necessarily collected.
Here is in detail what we collect and to whom we pass it on in some cases.
Site statistics and audience measurement
The first is Google Analytics, which allows us to count visits and observe user behavior on our site. The detailed data collected can be found on the Google Help Center.
We may have enabled the following Facebook tools:
Customer Chat: This is the messaging service that you can see as a button at the bottom right of the site. This third-party service allows us to easily communicate with our users to support them during their navigation.
Facebook Pixel: this is a cookie, complementary to Google Analytics, allowing us to possibly offer you advertising on Facebook after visiting our website.
These tools collect your Facebook profile through the management of cookies. The data is directly stored and managed via Facebook and does not pass through our website.
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Manage your consent: [user_consent_state]
When you complete a contact form, your entered data is automatically recorded in our database and your request is sent by email to our team. We use the Caldera Forms plugin and it is also connected to Google Analytics.
Orders, if our e-commerce tool is activated
If our website has deployed an e-commerce option, please note that we store all delivery, billing and order details. However, we do not store your credit card numbers. The payment step is secure and outsourced via a payment service provider.
For your information, our e-commerce system may have to keep your personal data for the following periods:
Retention of inactive accounts: 2 years
Retention of pending orders: 2 years
Retention of failed orders: 2 years
Retention of canceled orders: 2 years
Retention of completed orders: 5 years, in the case of downloadable products, you are required to store them in a secure place before automatic deletion.
All comments on the site (blog, page, products) have been deactivated. We therefore do not collect any data on this subject.
If you are a registered user and upload images to the website (profile photo, screenshot, PDF file…).
Content embedded from other sites
Articles on this site may include embedded content (eg videos, images, article, etc.). Content embedded from other sites behaves the same as if the visitor were to that other site.
According to the provisions of the general data protection regulations of May 25, 2018, you have the right to access, rectify and delete your personal information. For all requests concerning the use of your personal data, please use the form below.
Your rights over your data
If you have an account on our website, you can request to receive a file containing all the personal data that we hold about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security reasons.
Third-party services to which we transmit data
- Google Analytics (audience statistics)
- Google Ads (online advertising)
- Facebook Ads (online advertising)
- Facebook Customer Chat (customer service)
- OVH (computer servers)
- Carriers possibly offered on the site (delivery service